Diamond Racing Pistons FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Diamond Racing Pistons to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Diamond Racing Pistons brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Diamond Racing Pistons, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Diamond Racing Pistons offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Diamond Racing Pistons takes great pride in having you as a customer and we will ensure your privacy as a customer. Diamond Racing Pistons does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

diamondracing.net does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Diamond Racing Pistons seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Diamond Racing Pistons reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Diamond Racing Pistons, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@diamondracing.net.

We are confident that your visit to Diamond Racing Pistons is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 877-552-2112.

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

We ship outside of the USA.

We ship to Alaska and Hawaii.

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

We use two different materials, 2618 & 4032. 2618 is used in most of our severe duty / power adder applications. It requires slightly more piston to wall clearance and can stand up to the abuse of a power adder. 4032 is used for applications that are more on the mild side. 4032 has less of a expansion rate which allows us to use it with tighter piston to wall clearances. This is great for direct replacement factory pistons. Call one of our tech's and they will let you know which material is good for your application.

Compression distance is the distance from the center of the wrist pin to the deck of the piston. This distance changes with different rods, cranks and blocks.

Generally if you order a shelf stock P/N we can ship same day. On customs you will be looking at around 3 weeks depending on time of year. We use UPS to ship all of our pistons.

Yes, we do make custom pistons for almost any application. Customs on average take about 3 weeks to make.

Our shelf stock pistons do include standard wrist pins and locks with them. On our custom pistons wrist pins are extra but locks are still included.

1. DRP recognizes that any Distributor/Dealer/Reseller, herein referred to as Reseller (Reseller defined as any entity reselling product for financial gain) can make its own independent decisions to advertise and sell any DRP product at any price it chooses without consulting or advising DRP. However, DRP similarly has the right to make its own independent decisions regarding product allocations and participation of a Reseller.
2. DRP reserves the right, in its unilateral discretion, to take any action with respect to any Reseller that violates this MAP Policy. This includes without limitation the right not to sell DRP products to any reseller that violates this MAP Policy. Any Reseller determined by DRP to have violated this MAP Policy agrees to cease using DRP intellectual property (Trademarks and Patents) on any online or physical store or in any advertisement.
3. DRP, at its sole discretion, may hire a third party to monitor or enforce the MAP Policy.
4. DRP shall maintain an updated DRP Price List (see MAP Price Sheet) of selected DRP products that will fall under this MAP Policy. DRP reserves the right to update or modify this list at any time.
5. All products listed will have a MAP price (see MAP Price Sheet) Listing a price which is lower than the MAP price next to the featured MAP product in any advertising will be viewed as a violation of this MAP Policy. This MAP Policy applies to all advertisement of DRP products in any and all print and digital media. Many websites include features such as “Click for Price,” automated “bounce – back” pricing e-mails, preformatted e-mail responses, forms, automatic price display for any items prior to being placed in a customer’s shopping cart, or other similar features which are all considered “advertising” under this MAP Policy. This MAP Policy also applies to any activity which DRP, in its sole discretion, determines to be designed or intended to circumvent the intent of this MAP Policy including solicitations for “group purchase” and the like.
6. Where DRP products are bundled with or sold as part of a package that includes other products, it shall be a violation of the MAP Policy to sell or advertise the bundle at a price that: (a) is lower than the total MAP of DRP products in the bundle or (b) violates the letter or spirit of the MAP Policy. It shall also be a violation of the MAP Policy if products are bundled with or sold as part of a package that includes products not pre-approved by DRP. Pre-approved products have been approved by DRP to ensure the product is up to DRP standards.
7. It shall be a violation of this MAP Policy to include in any advertising for DRP products any additional discount, coupon, gift card, or other incentive that translates into an immediate price reduction, where the cumulative effect would be to reduce the advertised price of any DRP product below MAP. Any such advertising will also be considered in light of the requirements of Section 6 above. For example, a gift card redeemable on a future purchase would be considered an “other product” under Section 6 and would be a violation of this MAP Policy.
8. If a reseller has multiple stores and violates this MAP Policy with any store, DRP will consider this to be a violation by all the Reseller’s locations.
9. Resellers remain free to establish their own resale prices, but DRP reserves the right to cancel all orders, indefinitely refuse to accept any new orders, according to published Do Not Sell List and terminate the Account status of any Reseller following DRP’s verification that such Reseller has advertised any DRP product at a net sales price less than the current MAP price established by DRP, or if the Reseller has violated this policy in any other way.
   Furthermore, Distributors/Dealers are responsible for monitoring to whom they sell to. If the Reseller, or customer is violating the MAP pricing, and are placed on the Do Not Sell List. Do Not Sell List (DNS); DNS shall be comprised of any individual, or business entity that has lost the right to sell or promote DRP products based on the terms of this MAP Policy. The Distributor/Dealer is responsible for not selling that customer. If the Distributors/Dealers is determined, to be selling the customer listed on the DNS list, the Distributors/Dealers will also be in violation, and subject to enforcement penalties

Sanctions for violation of DRP Map policy, at minimum, are set out below.

1st Violation

For the first violation during the Policy Period: The offending Reseller, after receiving notification from DRP of such violation, will remove or stop the violation, or cause the violation to be removed or stopped (if DRP determines that it or they can be) within the Allotted Period (for purposes of this Policy, the "Allotted Period" means the time period specified in the notice of violation provided by DRP to such Reseller, which typically will be one of the following : [1] no later than one (1) business day (usually for a violation involving the Internet); [2] no later than three (3) business days (generally for all other cases); or [3] by the conclusion of the period otherwise specified by DRP) .

2nd Violation

For the second violation during the Policy Period: In the event that the violation that caused the first violation is or are not (A) removed or stopped (if DRP determines that it or they can be) within the Allotted Period or (B) such Reseller otherwise violates this Policy a second time, effective as of the date specified in notice from DRP to such Reseller and continuing for the next (30) days, the authorization of such Reseller to purchase each stock-keeping unit ("SKU") in the product family involved in the second violation (as determined by DRP) will be immediately revoked by DRP, so that all pending orders (even if accepted) from such Reseller will be cancelled and no new orders will be accepted from such Reseller for each such SKU.

3rd Final Violation

For the third violation during the Policy Period: In the event that (A) the offending reference(s), conduct that caused the second violation is or are not removed or stopped (if DRP determines that it or they can be) within the Allotted Period after receiving notice of the second violation from DRP or (B) such Reseller otherwise violates this Policy a third time, effective as of the date specified in notice from DRP to such Reseller and continuing until DRP provides notice to such Reseller otherwise, if ever, the authorization of such Reseller to purchase any or all of the DRP products designated by DRP (the "Designated Products") will be immediately revoked by DRP, so that all pending orders (even if accepted) from such Reseller will be cancelled and no new orders will be accepted from such Reseller for any or all of the Designated Products.

DRP reserves the right to impose more severe sanctions at its sole discretion if the MAP Administrator believe that is justified and necessary to enforce the policy. DRP need not provide prior notice or issue warnings before taking any action under this MAP Policy. Intentional and/or repeated failure to abide by this MAP Policy will result in sanctions unilaterally imposed by DRP and may include termination.

Diamond Racing Products (DRP) is not limited by the terms of the MAP Policy and has the right to exercise its own judgement in determining the Resellers with which DRP will do business, subject to the terms of any agreement with a Reseller.

Notwithstanding anything to the contrary contained herein, the MAP Policy is a unilateral policy of DRP and is not a contract or agreement with or by any Reseller. DRP, in its sole discretion, is responsible for interpreting and enforcing the MAP Policy and may modify, suspend, or terminate the MAP Policy at any time. In the future DRP may also, in its sole discretion, announce MAP “Holidays.” Which refer to a period during, which the MAP Policy will be temporarily modified by DRP in a defined manner. Dealers should email questions regarding the MAP Policy to mappolicy@diamondracing.net, which is overseen by DRP’s Vice President of Sales and supported by DRP’s internal and third party teams. All interpretations and representations in respect of DRP Map Policy shall be made by DRP CEO, Vice President of Sales, or Legal Counsel. No other representative of DRP is authorized to make any representations of interpretations in respect of the MAP Policy, and any such attempted representation or interpretations is unauthorized and invalid.

The MAP Policy applies to Resellers only in the United States and its territories, and the terms of the MAP Policy do not apply to the extent any state or United States territory by statue or other applicable low expressly prohibits policies on minimum advertised prices. The MAP Policy is confidential, and Resellers should not disclose the MAP Policy or communications on the MAP Policy to any other person or entity. Questions about this policy should be directed to: mappolicy@diamondracing.net